Junior Technical Support Engineer (Level 1)

Необхідні навички

— At least 6 months of experience in technical support;
— Willingness to learn and tackle unfamiliar challenges;
— English proficiency at Intermediate level or higher.

Буде плюсом

— Experience working with and configuring CRM systems;
— Experience with Jira Service Management or similar ticketing systems;
— Understanding of IP telephony principles;
— Technical background or education.

Пропонуємо

— Work within a creative and friendly team with a flat organizational structure;
— Choose to work remotely or in the office based on your preference;
— Enjoy 18 days of paid vacation per year and 5 days of sick leave;
— Compensation for gym memberships to support your fitness goals;
— Coverage for psychotherapy sessions through the pleso.me platform;
— Compensation for educational platforms and English language classes;
— Access to corporate English language courses and a speaking club to improve your language skills.

Обов’язки

— Receiving and processing requests from company employees via Jira Service Management and Skype regarding various company product-related issues;
— Working with internal CRM: configuration, diagnostics, and resolution of technical issues;
— Supporting a custom Telegram client: user account management, coordinating new version installations, collecting feedback, and maintaining documentation;
— Communicating with development teams in case of complex incidents.

Про проєкт

Hello! 🚀 We’re looking for a Technical Support Engineer (Level 1) to join our team and help ensure seamless operations across our internal systems and products. You’ll be the first line of support, assisting employees with technical issues, managing requests in Jira Service Management, and working with our internal CRM.
If you’re tech-savvy, eager to learn, and ready to dive into troubleshooting and problem-solving, this role is for you!
Let’s keep things running smoothly together!