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NOC Engineer (Tier-1, English speaker)

Kyiv

Required skills

• Upper-Intermediate English level;
• Excellent service-oriented skills and a Can-Do approach;
• 2-3 years of work experience as NOC Engineer or relevant IT support experience;
• Experience in IT systems as Linux & Windows, servers & networking;
• Understanding of monitoring concepts;
• Well experienced in supporting end-user desktop applications;
• Good understanding of and experience with managing incidents and supporting systems;
• Experience with OTRS, Zabbix, Grafana is preferred;
• Log analysis;
• Cyber background will be a BIG plus;
• Accepts feedback from others and gives appropriate recognition to others

We offer

• Friendly and confidential atmosphere;
• Latest technologies and tools;
• Opportunities for professional and career growth;
• Partial sports compensation;
• Competitive salary depending on your
experience;
• Regular corporate events, team building, etc

Responsibilities

• Handling day-to-day production issues, provide first level technical support for all systems
maintained by the Professional Services;
• Communicate with service requesters to identify, troubleshoot, and resolve technology issues;
• Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier
and work with senior team members to provide quick resolution to issues;
• Perform routine system administration tasks such as user account creation, password resets, etc;
• Monitor and proactively respond to alarms and alerts;
• Respond to emergency situations as assigned;
• Work with systems, network and devops teams to resolve complex issues;
• Perform other related duties as required or assigned by your manager;
• Stay current with system information, changes and updates;
• Self-motivated, ability to multi-task in enterprise environment

Project description

We are a WizardsDev company, part of an international FinTech holding, we are looking for а strong technical support engineer to join our growing team You’ll be working closely with amazing professionals to maintain and improve the company service.

Join us

Couldn't find the right position, but still want to be part of the big WizardsDev family? No problem! Just send your CV and perhaps we can find an interesting way to work together!
Dnipro
Kyiv
Tel Aviv
St. Petersburg
Baku
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